Refund policy
At Plantivo 🌿, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.
Returns
We accept returns only for:
- Damaged products
- Incorrect items received
- Missing items in the package
To request a return or replacement, contact us within 48 hours of delivery with clear photos or videos of the issue.
Non-Returnable Items
Due to the nature of our products, the following items are non-returnable:
- Used products
- Opened seed packets
- Products damaged due to improper handling
Refunds
Once your request is reviewed and approved, refunds will be processed within 5–7 business days to the original payment method.
For Cash on Delivery orders, refunds may be issued via bank transfer or store credit.
Replacement Policy
If your product arrives damaged or defective, we may provide:
- Free replacement
- Partial refund
- Full refund (depending on the issue)
Order Cancellation
Orders can be cancelled within 12 hours of placing the order.
Once shipped, orders cannot be cancelled.
Contact Us
Email:
growviastore@hotmail.com
WhatsApp:
+91 9416012987